ICM Hub Version 2.0 Launch

ICM Hub launches version 2.0 of the website. See what's new inside.

Use Cases

Empowering smarter passenger experiences—before, during, and after the flight.

Pre-Flight/Post-Flight

Personalized, AI-powered communication from booking to arrival.

With rising customer expectations and growing interaction volumes, airlines must deliver fast, customized support across channels. ICM Hub helps automate this journey with an aviation-trained Chat AI that improves responsiveness, reduces costs, and increases loyalty.

Benefits of a Pre & Post-Flight Assistant

Passengers

  • 1:1 personalized communication
  • Faster, smarter responses
  • Better pre/post-flight experience

Agents

  • Fewer repetitive queries
  • More time for complex requests
  • Streamlined workflows

Airlines

  • Reduce customer service costs
  • Boost ancillary revenue
  • Improve ROI through automation

In-Flight

Contactless, intelligent service from takeoff to landing.

LIVE FLIGHT INFO

Instant updates, no crew wait
Passengers ask about delays, gates, arrival time—AI responds instantly and accurately.

FOOD & DRINK ORDERS

Smart Meal Support
Passengers check what’s available, get allergen info, and place orders—without pressing the call button.

CONNECTION SUPPORT

Smooth post-landing planning
AI checks connecting gate info, baggage carousel details, or hotel transfers—while still in the air.

ENTERTAINMENT HELP

Find the right show faster
AI recommends movies or music based on genre, language, or duration preferences.

DESTINATION INSIGHTS

Get travel tips en route
AI shares local weather, customs info, and top attractions based on passenger interest.

SEAT SERVICE REQUESTS

Get Comfort, on demand
From pillows to snacks, passengers just ask—AI logs the request and alerts the crew.

LOYALTY PROGRAM INFO

Find your loyalty points
Passengers ask about points, perks, or how to join—AI explains and enrolls on the spot.

ICM Hub’s in-flight AI assistant transforms traditional cabin experiences. Hosted on the aircraft’s local server, it enables two-way voice or chat-based interaction directly from a passenger’s personal device or seatback screen—delivering real-time answers, entertainment, and service requests.

The digital service via chat is seamlessly integrating into in-seat displays and be accessible through text command capabilities providing interactivity in a traditionally passive cabin environment. By automating routine tasks and improving IFE efficiency, ICM Hub's digital travel assistant will enable airlines to elevate their brands by using direct feedback from passenger questions to make improvements to their service and offerings. This will enhance the passenger experience, creating lasting impact that reaches far beyond the cabin environment.

Benefits of an In-Flight Assistant

Passengers

  • Contactless service experience
  • Instant answers in real time
  • Personalized in-flight support

Cabin Crew

  • Fewer repetitive tasks
  • Clearer passenger requests
  • Faster in-cabin service

Airlines

  • Increased onboard revenue
  • Reduced operational overhead
  • Enhanced brand experience

Want to work with us?

Partner with us to streamline communication and deliver real-time support through Chat and Voice AI.