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About us
ICM Hub is dedicated to reshaping the communication landscape between airlines and their customers. Founded with a vision to enhance the travel experience through technology, ICM Hub utilizes cutting-edge artificial intelligence solutions to empower airlines in managing increasing customer inquiries efficiently. The team, comprised of dedicated professionals, collaborates to deliver customized, automated interactions that ultimately aim to boost ancillary revenues and elevate customer service standards within the airline industry. ICM Hub was founded with the idea of reshaping how customers and airlines interact with each other.
ICM Hub provides an artificially intelligent (AI) solution to help airlines & airports, who have trouble keeping up with increasing, frequent customer inquiries. ICM Hub provides automated, first-class and AI-powered customer interaction, that helps airlines reduce contact center costs as well as boost ancillary revenues.
The artificial intelligent solutions created by ICM Hub provide customer support and deliver an overall better customer experience, customized on a one-to-one customer basis.
ICM Hub has a team of talented and internationally experienced people working with the goal of transforming and reshaping the Airlines and Travel and Tourism conversational AI industry.
We help travelers and airlines have great journeys with our conversational AI.
Clients
ICM Hub empowers travel companies to better serve customers, regain customer satisfaction and to provide a customized one-to-one user interaction through an intelligent customer interaction solution focused on the Airlines.
Taking care of passengers in the air.
The Lufthansa Group is the largest airline in Germany and Europe. Part of the group are Lufthansa, Austrian Airlines, Swiss Air, Brussels Airlines, Air Dolomiti, Eurowings, AeroLogic and SunExpress. In 2017 the group transported over 130 million passengers.
ICM Hub is working with Ticketing Agents Group to assist Travel Agents, easing out the process of booking. The Conversational AI solution helps Lufthansa to save resources & customer care support's time.
Partners
ICM Hub partnered with the Thales Group and is bringing conversational AI for the first time ever (hosted locally) on aircraft to enable contactless travel in the air.
Amadeus is one of the biggest IT travel and tourism companies in the world. Amadeus provides search, pricing, booking, ticketing and other processing services in real-time to travel providers and travel agencies.
News
- Flying high with AI. Artificial Intelligence looks set for widespread use in many walks of life - the onboard industry included. What's on the Horizon?
- Virtual Assistants take flight. Stuart Forster talks with Alex Tange of ICM Hub about the growing use of Artificial Intelligence onboard... Read more
- ICM Hub looks to take passenger-airline interaction to the next level with Conversational AI. New York-based startup ICM Hub was founded with the aim of reshaping how passengers and airlines interact inflight. Read more
- Elevating the User Experience with THALES' New In-Flight Digital Assistant. Airlines are looking for new technologies and turning to Artificial Intelligence (AI) to support and personalize service for their passengers. Read more
- ICM Hub develops conversational artificial intelligence for airlines. ICM Hub provides an automated, first-class and AI-powered customer service solution. Read more
Contact Us
Reach out to explore how ICM Hub helps airlines and travel providers deliver fast, scalable, and personalized support.
ICM Hub Inc. Headquarters in New York, US
Revolutionize passenger interactions and streamline operations with ICM Hub's advanced Chat & Voice-enabled AI solutions tailored for the aviation industry.